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Responsible gambling
Responsible Gambling
River Cree Casino Edmonton is committed to promoting responsible gambling and ensuring a safe gaming environment for all guests. We understand that while most people gamble for enjoyment, gambling can pose risks for some individuals. Therefore, we offer a variety of tools and resources to help players engage in Responsible Gambling.
Tools for Responsible Gambling
To support our guests, we provide a range of tools designed to manage gambling activities:
Deposit Limits: Guests can set daily, weekly, and monthly deposit limits ranging from CAD $100 to CAD $5,000 daily, CAD $500 to CAD $25,000 weekly, and CAD $2,000 to CAD $100,000 monthly. These limits can be managed at our players club desk or through our mobile app.
Time-Outs: Players can opt for time-based session limits ranging from 1 to 12 hours, allowing them to take breaks from gaming as needed.
Self-Exclusion: We offer voluntary self-exclusion programs where guests can exclude themselves for specified periods (1 month, 6 months, 1 year, 5 years, or permanently) to help manage their gambling habits.
Cooling-Off Periods: Individuals may choose to implement a cooling-off period for 24 hours to 30 days, giving them a break from gambling opportunities.
Monitoring Play
Our Winner's Edge loyalty program includes built-in session tracking that provides automatic pop-up reminders after 90 minutes of continuous play. Additionally, personalized loss limit alerts help players keep track of their spending, while digital displays on gaming machines show session times and spending totals.
Support and Resources
River Cree Casino Edmonton provides access to various support organizations. Information and resources about responsible gambling are readily available throughout the casino. Staff are trained to assist guests who may need guidance or support.
Commitment to Responsible Gambling Standards
We exceed Canadian responsible gaming standards by implementing mandatory play breaks beyond federal recommendations, ensuring same-day implementation of limit decreases, and offering on-site counseling services. Our commitment includes a review period for self-exclusion requests to ensure that players have adequate time to consider their options.
At River Cree Casino Edmonton, we prioritize the well-being of our guests and strive to create a supportive environment that promotes safe gambling practices. We encourage everyone to play responsibly and utilize the available resources for a positive gaming experience.